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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ben Anty

August 18, 2025

5  out of  5
rating by Ben Anty
"Staff was very knowledgeable and pleasant to talk to, while the rates were pretty good"
We responded:
"Hi Ben! Thank you so much for your review! Let us know if you ever have any questions or concerns - we're here for you! "
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Melissa Triplett

August 15, 2025

5  out of  5
rating by Melissa Triplett
"I had the best experience switching my home and auto insurance today! I have been with my current provider for over 28 years and was afraid to switch; however, Rebekah from Jack Dean’s office texted me and called at my convenience (since I was at work) and made the whole thing simple! I should have done this years ago it took less than 45 min and I have saved over 300.00 a month! Thank you GOD, Thank you State Farm, Thank you REBEKAH, and Thank you JACK DEAN!"
We responded:
"Melissa, thank you so much for your review! We're so glad the process was simple for you and saved you some money! Welcome to the family."
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Julie Bryant

August 15, 2025

5  out of  5
rating by Julie Bryant
"Just recently switched our car and homeowners. Worked with Liz Church and she was very helpful and answered all my questions thoroughly. When I was ready to switch everything, Bekah Funderburk helped me with all of that over the phone and she was great as well. Very easy process, thank you so much!"
We responded:
"Julie, thank you so much for your review! We're glad that Liz and Rebekah were able to help you out! Welcome to the Jack Dean State Farm family."
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Lyndell Jordan

August 14, 2025

5  out of  5
rating by Lyndell Jordan
"I had the best experience ever either agent at State Farm insurance today answered every question I asked and the was wonderful thank god for this agency abs will direct everyone I know to check it out 🤗"
We responded:
"Lyndell, thank you so much for your 5-star review! We're glad we were able to answer all of your questions - welcome to the Jack Dean State Farm family! "
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Aaliyah Ivey

August 14, 2025

5  out of  5
rating by Aaliyah Ivey
"I was provided excellent customer service by my agent Rebekah. She was very knowledgeable about the policies I was interested in. She walked me through the whole process. She was able to help me save $170 from my previous insurance policy! I’m excited to shop with them and I look forward to having my car and home insured by State Farm. I will recommend them to any and everyone looking to switch."
We responded:
"Aaliyah, thank you so much for your review! We're glad we were able to save you money on your insurance - welcome to the family! "
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Harry Kowalskii

August 12, 2025

5  out of  5
rating by Harry Kowalskii
"Rebekah Funderburk was very helpful in setting up my new Auto Insurance Policy. I would recommend talking to her at State Farm."
We responded:
"Thank you for your review Harry! Welcome to the Jack Dean State Farm family!"
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Lexi Doucet

July 31, 2025

5  out of  5
rating by Lexi Doucet
"Just set up our auto insurance today with Rebekah. She was wonderful! She gave us great information and made our policy fit our needs, including some nice discounts. I love the office culture as well as having a local agent. Absolutely recommend!"
We responded:
"Thank you so much, Lexi! We're happy to hear that Rebekah provided a great experience for you. If you ever need anything, our office is here for you! "
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Pathia Taylor

July 31, 2025

5  out of  5
rating by Pathia Taylor
"Rebekah made switching insurance companies easy as pie. I had an extremely positive experience with this company."
We responded:
"Thank you for your review, Pathia! Welcome to the State Farm family! "
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Jordan Keye

July 30, 2025

5  out of  5
rating by Jordan Keye
"Moises is amazing!! He helped me a lot!!"
We responded:
"Thank you so much for your review Jordan! We're so happy to hear that Moises provided a great experience for you!"
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James Jones

July 23, 2025

5  out of  5
rating by James Jones
"Enjoyed our Conversation, and This Insurance Agency Really Reduced my Car insurance, lower than What I was previously Paying. Very Pleasant talking to Rebekah there ."
We responded:
"Thank you, James! We appreciate it and we're glad you had a great experience with Rebekah!"
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Jason Preston

July 22, 2025

5  out of  5
rating by Jason Preston
"Rebekah was very cool and easy to work with..She explained things very well and answered all of my questions."
We responded:
"Jason, thank you for your review! We're so happy to hear Rebekah provided you with a great experience!"
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Scott Davis

July 22, 2025

5  out of  5
rating by Scott Davis
"Rebekah was great to deal with at State Farm -Jack Dean Insurance! We had had multiple issues with our previous agent so we are very happy with her knowledge, quick response time and expertise, especially with a complicated set of policies like ours. Thank you Rebekah !!"
We responded:
"Thank you for your 5-star review, Scott! We're so happy to hear that Rebekah provided you with a great customer experience. Welcome to the Jack Dean State Farm family! "
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Jeff Jennings

July 15, 2025

5  out of  5
rating by Jeff Jennings
"I would have to say Rebekah was one of the most thorough,professional yet friendly people I’ve dealt with in a business relationship. She took me through the sometimes challenging process of changing insurance seamlessly."
We responded:
"Jeff, thank you so much for your review! We're so glad to hear that you had a great experience with Rebekah. "
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LeAnn Loyd

July 9, 2025

5  out of  5
rating by LeAnn Loyd
"I needed to find car insurance and wanted to speak to a person that was local and accessible. Liz at Jack Dean’s State Farm in Rustburg VA was absolutely amazing! She helped me find what I needed and returned calls when promised. If I could give more than 5 stars I absolutely would! If you want agents that care and are helpful you definitely need to give them a call! Thanks so much Liz! I needed to find better, local coverage for my house insurance and Liz came through for me again! I bundled my house and cars together and Jack Dean State Farm came through for me again!"
We responded:
"LeAnn, thank you so much for your review! We're happy to hear that Liz provided a great experience for you. If you ever have questions or need assistance, we're here for you! "
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Brenda Cyrus

July 2, 2025

5  out of  5
rating by Brenda Cyrus
"Thanks to State Farm Insurance for there outstanding help on our Auto claim. Unfortunately we were hit in rear of our 2019 Honda . The Company of the driver never contacted us so we turned to our Auto Insurance which is State Farm . They took care of us with the damages, rental & will obtain our deductible back for us. There logo is true. Like a Good Neighbor, State Farm was there. Thank you ever so much."
We responded:
"Brenda, thank you for your review! We’re thrilled to know you had a positive experience with claims!"
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Art

June 29, 2025

5  out of  5
rating by Art
"Great customer service Top of the line."
We responded:
"Thank you for your review, Art! Our office strives to provide the best customer experience possible."
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Trevor Duffey

June 23, 2025

5  out of  5
rating by Trevor Duffey
"I had the pleasure of working with Moises Hernandez at State Farm, and I couldn't be happier with the service I received! He was incredibly knowledgeable and took the time to explain all my options, ensuring I understood everything clearly. He went above and beyond to find me the best possible rate, and I truly appreciate his patience and dedication. Thanks to Moises, I now have peace of mind knowing I have the right coverage at a great price. I highly recommend him to anyone looking for car/renter’s insurance!"
We responded:
"Trevor, thank you so much for your 5-star review! We’re happy to hear that Moises provided a great experience for you. If you ever have any questions or need assistance, we’re here for you!"
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Susan Coleman

June 19, 2025

5  out of  5
rating by Susan Coleman
"They are cordial, on target with insurance issues / calamities - you name it! Thank you!"
We responded:
"Susan, thank you so much for your 5-star review! Our office always strives to provide the best customer experience possible. If you ever have questions or need assistance, we're here for you! "
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Merri Layton

June 16, 2025

5  out of  5
rating by Merri Layton
"My experience switching home and auto insurances couldn't have been easier. Liz Church went above and beyond and took the time to answer all of my (many) questions and walk me through the process, which was such a nice change from past experiences elsewhere. She was a genuine pleasure to work with and of all the insurance agents that I've had to work with in the past, she is by far the best all around! I appreciate all that she did to get my husband and I set up quickly and efficiently, helping us save so much every month. I will definitely be reaching out to her for any future needs. Highly recommend!"
We responded:
"Merri, thank you so much for your 5-star review! We're happy to hear that our office provided a smooth experience for you. If you ever have questions or need assistance, we're here to help! "
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Julia Clark

June 11, 2025

5  out of  5
rating by Julia Clark
"We called to have our cracked windshield replaced, Probably the easiest smoothest insurance transaction I’ve ever had! A simple call and they connected us with safelite, They also contacted us scheduled appointment came and changed the windshield all within 48 hours of the initial phone call! Great service all around!"
We responded:
"Julia, thank you for the 5-star review! We are so happy to hear that your windshield replacement was a smooth process. We strive to make these events as stress-free as we can for our customers. We appreciate you!"
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Devin Hubert

June 2, 2025

5  out of  5
rating by Devin Hubert
"Great communication, great explanation on the rates, and policys! Happy to be part of the state farm family!"
We responded:
"Devin, thank you for your five-star review! We are happy to hear that you were able to get a policy tailored to your needs. One of our biggest goals is to make sure that our customers understand their policies. Welcome to the neighborhood! "
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Beth Metcalf

May 22, 2025

5  out of  5
rating by Beth Metcalf
"Liz at State Farm- Jack Dean's office has been absolutely wonderful to work with!! Reach out to her for all of your insurance needs- she's very knowledgeable and helpful!!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kelly Hunter

May 22, 2025

5  out of  5
rating by Kelly Hunter
"Liz Church is wonderful to work with! Being new to the area and state, she has helped me with home & auto answering all my questions, going above and beyond! The office staff is so delightful to talk too! Would recommend this agency for any of your insurance needs!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Joyce Thurman

May 8, 2025

5  out of  5
rating by Joyce Thurman
"I love my new roof thanks to all who made it possible"
We responded:
"Joyce, thank you for your 5-star review! We are happy to hear you are satisfied with your claim process- it is our goal to make it as smooth as possible! "
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Lindsay Lewis

April 22, 2025

5  out of  5
rating by Lindsay Lewis
"I worked with Liz Church in switching companies for auto and home insurance! She was an absolute gem to work with and made the switch seamless! She helped me in so many ways especially since insurance can really get me confused! We were not only switching companies but adding our 16 year old son. The way she helped navigate me through the process and getting as many discounts we could was amazing! It was hard thinking about my 16 year old driving and it was the small things Statefarm can do for me that makes this mama feel so much better! I highly recommend Statefarm and Liz is absolutely wonderful!"
We responded:
"Lindsay, thank you so much for your 5-star review! Insurance can definitely be confusing- that is why we have made it our goal to make sure our customers understand their coverages and that they are properly covered! We'd have to agree with you- Liz truly is a gem!"