Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mikayla Bennett

Mikayla Bennett

October 8, 2025

5  out of  5
rating by Mikayla Bennett
"This team (particularly Jasmine and Christina!) has been so helpful and responsive after a bad accident in which I totaled my car. They have gotten things done quickly and kept me informed."
We responded:
"Thank you Mikayla for your review. Being there when our customers are in time of need is our purpose. We have assigned team members that solely focus on helping you recover from the unexpected. "
Profile photo of Jane Simmons

Jane Simmons

September 30, 2025

5  out of  5
rating by Jane Simmons
"I appreciated the customer service and look forward to having great coverage with a great company"
We responded:
"Jane, thank you for your 5-star review! We look forward to being your good neighbor. "
Profile photo of Brandi Tweedy

Brandi Tweedy

September 29, 2025

4  out of  5
rating by Brandi Tweedy
"Very friendly, got back with me quickly. Very convenient with the option of texting ! Very affordable"
We responded:
"Brandi, thank you for your review! We are glad you were satisfied with our customer service. "
Profile photo of Jennifer Wallace

Jennifer Wallace

September 17, 2025

5  out of  5
rating by Jennifer Wallace
"Rebekah is absolutely wonderful and so very helpful and knowledgeable! I switched auto and got much better rates and started a homeowners policy. I had to get a few minor things taken care of for underwriting and she kept me updated along the way, every step. Great communication."
We responded:
"Jennifer, thank you for your 5-star review! We are glad to hear that you experienced great communication with our office, that is one of our biggest goals we strive towards. We appreciate your business. "
Profile photo of Jeffrey Lambert

Jeffrey Lambert

September 12, 2025

5  out of  5
rating by Jeffrey Lambert
"I was very please with the courteous, knowledgeable, and prompt customer service received from Account Representative Rebekah! I highly recommend Jack Dean - State Farm Insurance Agency!"
We responded:
"Jeffrey, thank you for your 5-star review! We are glad to hear you had a great experience with Rebekah. We appreciate your business! "
Profile photo of Siri Craig

Siri Craig

September 10, 2025

5  out of  5
rating by Siri Craig
"I recently worked with Moises Hernandez at State farm Insurance to find a new auto insurance policy, and I couldn't be happier. He was incredibly knowledgeable and took the time to explain the differences between coverage options in a way that made sense. Moises Hernandez was very responsive—he answered my questions , text messages made it easier to communicate and even followed up after I got the policy to make sure everything was clear. He helped me save over $3000 for 6 months compared to my previous plan! I highly recommend Moises to anyone looking for a friendly, honest, and efficient insurance agent. Great experience overall!"
We responded:
"Siri, thank you for your 5-star review! We are glad to hear that you had a great experience with Mo. Our goal is to provide top notch customer service and ensure that our customers understand their policies! We appreciate you. "
Profile photo of Clayton Carver

Clayton Carver

September 9, 2025

5  out of  5
rating by Clayton Carver
"Been with them since I was 16 years old. A great office with great coverage."
We responded:
"Clayton, thank you for your 5-star review! We are glad to have a loyal neighbor like you for so long. "
Profile photo of Donna Hodges

Donna Hodges

September 8, 2025

5  out of  5
rating by Donna Hodges
"Mandi was absolutely amazing in helping me navigate needed changes. I so appreciate your help AND your great attitude during all this!! It is hard to find this kind of customer service nowadays and Mandi is the epitome of great customer service! I highly recommend Jack's team for your insurance needs!"
We responded:
"Donna, thank you so much for your 5-star review! One of our main priorities is to ensure the best experience for our customers when interacting with our office. Mandi is a valuable asset to our team and we are grateful for her! "
Profile photo of Alec Turner

Alec Turner

September 8, 2025

5  out of  5
rating by Alec Turner
"Had my windshield replaced. Everything went seamlessly"
We responded:
"Alec, thank you so much for your 5-star review! We are glad to hear that your experience went smoothly. "
Profile photo of Ben Anty

Ben Anty

August 18, 2025

5  out of  5
rating by Ben Anty
"Staff was very knowledgeable and pleasant to talk to, while the rates were pretty good"
We responded:
"Hi Ben! Thank you so much for your review! Let us know if you ever have any questions or concerns - we're here for you! "
Profile photo of Melissa Triplett

Melissa Triplett

August 15, 2025

5  out of  5
rating by Melissa Triplett
"I had the best experience switching my home and auto insurance today! I have been with my current provider for over 28 years and was afraid to switch; however, Rebekah from Jack Dean’s office texted me and called at my convenience (since I was at work) and made the whole thing simple! I should have done this years ago it took less than 45 min and I have saved over 300.00 a month! Thank you GOD, Thank you State Farm, Thank you REBEKAH, and Thank you JACK DEAN!"
We responded:
"Melissa, thank you so much for your review! We're so glad the process was simple for you and saved you some money! Welcome to the family."
Profile photo of Julie Bryant

Julie Bryant

August 15, 2025

5  out of  5
rating by Julie Bryant
"Just recently switched our car and homeowners. Worked with Liz Church and she was very helpful and answered all my questions thoroughly. When I was ready to switch everything, Bekah Funderburk helped me with all of that over the phone and she was great as well. Very easy process, thank you so much!"
We responded:
"Julie, thank you so much for your review! We're glad that Liz and Rebekah were able to help you out! Welcome to the Jack Dean State Farm family."
Profile photo of Lyndell Jordan

Lyndell Jordan

August 14, 2025

5  out of  5
rating by Lyndell Jordan
"I had the best experience ever either agent at State Farm insurance today answered every question I asked and the was wonderful thank god for this agency abs will direct everyone I know to check it out 🤗"
We responded:
"Lyndell, thank you so much for your 5-star review! We're glad we were able to answer all of your questions - welcome to the Jack Dean State Farm family! "
Profile photo of Aaliyah Ivey

Aaliyah Ivey

August 14, 2025

5  out of  5
rating by Aaliyah Ivey
"I was provided excellent customer service by my agent Rebekah. She was very knowledgeable about the policies I was interested in. She walked me through the whole process. She was able to help me save $170 from my previous insurance policy! I’m excited to shop with them and I look forward to having my car and home insured by State Farm. I will recommend them to any and everyone looking to switch."
We responded:
"Aaliyah, thank you so much for your review! We're glad we were able to save you money on your insurance - welcome to the family! "
Profile photo of Harry Kowalskii

Harry Kowalskii

August 12, 2025

5  out of  5
rating by Harry Kowalskii
"Rebekah Funderburk was very helpful in setting up my new Auto Insurance Policy. I would recommend talking to her at State Farm."
We responded:
"Thank you for your review Harry! Welcome to the Jack Dean State Farm family!"
Profile photo of Lexi Doucet

Lexi Doucet

July 31, 2025

5  out of  5
rating by Lexi Doucet
"Just set up our auto insurance today with Rebekah. She was wonderful! She gave us great information and made our policy fit our needs, including some nice discounts. I love the office culture as well as having a local agent. Absolutely recommend!"
We responded:
"Thank you so much, Lexi! We're happy to hear that Rebekah provided a great experience for you. If you ever need anything, our office is here for you! "
Profile photo of Pathia Taylor

Pathia Taylor

July 31, 2025

5  out of  5
rating by Pathia Taylor
"Rebekah made switching insurance companies easy as pie. I had an extremely positive experience with this company."
We responded:
"Thank you for your review, Pathia! Welcome to the State Farm family! "
Profile photo of Jordan Keye

Jordan Keye

July 30, 2025

5  out of  5
rating by Jordan Keye
"Moises is amazing!! He helped me a lot!!"
We responded:
"Thank you so much for your review Jordan! We're so happy to hear that Moises provided a great experience for you!"
Profile photo of James Jones

James Jones

July 23, 2025

5  out of  5
rating by James Jones
"Enjoyed our Conversation, and This Insurance Agency Really Reduced my Car insurance, lower than What I was previously Paying. Very Pleasant talking to Rebekah there ."
We responded:
"Thank you, James! We appreciate it and we're glad you had a great experience with Rebekah!"
Profile photo of Jason Preston

Jason Preston

July 22, 2025

5  out of  5
rating by Jason Preston
"Rebekah was very cool and easy to work with..She explained things very well and answered all of my questions."
We responded:
"Jason, thank you for your review! We're so happy to hear Rebekah provided you with a great experience!"
Profile photo of Scott Davis

Scott Davis

July 22, 2025

5  out of  5
rating by Scott Davis
"Rebekah was great to deal with at State Farm -Jack Dean Insurance! We had had multiple issues with our previous agent so we are very happy with her knowledge, quick response time and expertise, especially with a complicated set of policies like ours. Thank you Rebekah !!"
We responded:
"Thank you for your 5-star review, Scott! We're so happy to hear that Rebekah provided you with a great customer experience. Welcome to the Jack Dean State Farm family! "
Profile photo of Jeff Jennings

Jeff Jennings

July 15, 2025

5  out of  5
rating by Jeff Jennings
"I would have to say Rebekah was one of the most thorough,professional yet friendly people I’ve dealt with in a business relationship. She took me through the sometimes challenging process of changing insurance seamlessly."
We responded:
"Jeff, thank you so much for your review! We're so glad to hear that you had a great experience with Rebekah. "
Profile photo of LeAnn Loyd

LeAnn Loyd

July 9, 2025

5  out of  5
rating by LeAnn Loyd
"I needed to find car insurance and wanted to speak to a person that was local and accessible. Liz at Jack Dean’s State Farm in Rustburg VA was absolutely amazing! She helped me find what I needed and returned calls when promised. If I could give more than 5 stars I absolutely would! If you want agents that care and are helpful you definitely need to give them a call! Thanks so much Liz! I needed to find better, local coverage for my house insurance and Liz came through for me again! I bundled my house and cars together and Jack Dean State Farm came through for me again!"
We responded:
"LeAnn, thank you so much for your review! We're happy to hear that Liz provided a great experience for you. If you ever have questions or need assistance, we're here for you! "
Profile photo of Brenda Cyrus

Brenda Cyrus

July 2, 2025

5  out of  5
rating by Brenda Cyrus
"Thanks to State Farm Insurance for there outstanding help on our Auto claim. Unfortunately we were hit in rear of our 2019 Honda . The Company of the driver never contacted us so we turned to our Auto Insurance which is State Farm . They took care of us with the damages, rental & will obtain our deductible back for us. There logo is true. Like a Good Neighbor, State Farm was there. Thank you ever so much."
We responded:
"Brenda, thank you for your review! We’re thrilled to know you had a positive experience with claims!"
Profile photo of Art

Art

June 29, 2025

5  out of  5
rating by Art
"Great customer service Top of the line."
We responded:
"Thank you for your review, Art! Our office strives to provide the best customer experience possible."